Naylor Creek payments and shipping
Shipping Information and charges
All orders will be shipped by Priority Mail. (we no longer use UPS due to cost)
We ship March 25th through October 1st. Earlier or later shipments are possible but prior scheduling is necessary…we will accommodate your needs wherever possible.
We have had excellent results shipping Priority Mail and find it opens our shipping schedule to more days of the week. Service has been faster than UPS (even orders to the East Coast arrive in 2-3 days) and the cost is less.
***The Post Office offers email notification of package departure at no extra cost. If you would like us to utilize this service please provide your email address with your order and you will be notified when your shipment leaves us. You will also be provided with a tracking number.
Minimum shipping charge for 1 plant to any place in the US is $9
Cost: For orders to the Northwest: WA, OR, ID, MT Cost: $12.00 for up to 6 plants plus $1.25 per plant thereafter
For orders to rest of US: All OTHER STATES Cost: $16.00 for up to 5 plants plus $1.50 per plant thereafter
Shipments outside the US
We do ship to Canada and Japan and inquiries are welcome. Phytosanitary certificates are required and cost $75. Shipping is by International Mail and runs a minimum of 14% for wholesale orders and the actual cost for retail orders. Shipments can be slow due to customs and we do recommend very early spring shipping so the plants travel while still dormant.
We do not ship to Europe but recommend our dear friends Marco and Joyce Fransen at Fransen Hostas in the Netherlands who do a wonderful job and carry anything that we might have.
Please include payment with order. We would like to encourage our customers to utilize Paypal and this can be accomplished in two ways.
1. Upon completion of your order you can go to paypal and send the funds to our paypal address [email protected] (please refer to your order confirmation number)
2. Upon receiving your order we can send you a paypal request for the amount due. We also accept personal checks or money orders, as well as, Visa, MasterCard, American Express and Discover with a minimum order of $35.00. Credit card orders are charged when received and plants reserved.
Washington state residents: add your local sales tax rate for the total of the order including the shipping charges.
When your order is processed an acknowledgement is sent immediately…please check to make sure that we have all the information correct and notify us if there are any errors. Should we encounter some unforeseen problem before your plants are shipped and are unable to ship a plant we will issue a refund check and include it with your order.
We will not substitute unless you tell us to do so. If we are sold out of something at the time your order is placed we will issue a refund and include it with your acknowledgement.